Frequently Asked Questions

1. What products does Angad Creations offer?
   Angad Creations specializes in Kashmiri embroidered fashion and home decor, including suits, sarees, shawls, jackets, kurta pyjamas, nehru jackets, phirans, bed covers and rugs. These products are known for their intricate designs and high-quality craftsmanship.
2. Where is Angad Creations located?
   The head office of Angad Creations is situated at:
   39 C/C Gandhi Nagar, Jammu, J&K, India 180004
3. How do I create an account?
   Creating an account is quick and easy! Simply click the profile icon in the top right corner of our website, enter your email, and select Log In. You’ll receive a one-time password (OTP) via email—enter it to log in, and your account will be created automatically. No passwords to remember, just seamless access!
4. Do you offer international shipping?
   Yes, we ship worldwide.
5. Will I have to pay any additional charges upon delivery?
   No, you don’t have to worry about any extra charges! We collect all necessary fees, including duties and taxes, at checkout.
6. What payment methods do you accept?
   We accept various payment methods including credit cards, UPI, Partial COD and other secure payment options.
7. What is your return policy?
   We offer a 30-day money-back guarantee to ensure customer satisfaction.
8. How can I contact customer support?
   You can reach us at info@angadcreations.com or call us at +91 91033 89323

1. Where do you ship from?
   All orders are shipped from our headquarters in Jammu, India.
2. What is the order processing time?
   If all items in your order are in stock, typical processing time is 2-3 business days. For orders containing made-to-order pieces, processing times vary depending on the product. Please refer to the product page for specific processing times or contact our team for more details.
3. How long does shipping take?
   Shipping times vary based on location. For domestic orders, shipping takes 2-5 business days. For international orders, shipping takes 4-8 business days. Contact us for more details.
4. Can I track my order?
   Yes, once your order has shipped, you will receive tracking details via email. If you have an account with us, you can also track your orders there.
5. Are there customs duties or taxes for shipments to India?
   No, shipments to India are free from customs duties or taxes. All prices for orders in India include GST, so there are no hidden fees.
6. Duties & Taxes for international shipments (out of India)?
   For international orders, all taxes, customs duties, and any other applicable fees are prepaid at checkout. We ship on a Delivery Duty Paid (DDP) basis, meaning the final purchase price includes all import taxes and duties. This ensures a smooth customs clearance process, so you can enjoy a hassle-free shopping experience without unexpected costs at delivery.
7. What payment methods do you accept?
   We accept all major credit and debit cards, UPI, and other secure online payment methods. Additionally, we accept PayPal through the Razorpay secure payment gateway available at checkout. Simply select Razorpay as your payment method, continue to payment, and you’ll be redirected to Razorpay’s secure platform where you can choose to pay via PayPal.

1. Are your products handmade?
   Yes, many of our items feature intricate embroidery crafted with skilled hands, incorporating both traditional techniques and artisanal craftsmanship.
2. How do I care for my embroidered pieces?
   We recommend dry cleaning for best results. However, care instructions may vary by product, so please refer to the specific care recommendations on the product page.

1. Can I return my order?
   Yes, we offer a 30-day return policy. Items must be in their original condition.
2. How do I initiate a return?
   Contact us at info@angadcreations.com with your order details, and we will guide you through the process.

Our Commitment

At Angad Creations, we believe sustainability is a journey, and we are dedicated to making a positive impact. From ethical production to eco-conscious packaging & shipping, we continuously strive to reduce our environmental footprint while supporting the artisans who bring our creations to life.

Packaging & Materials

1. Is your packaging sustainable?
   Yes! The majority of our packaging is made with recyclable materials. We are committed to minimizing waste and making eco-friendly choices wherever possible.
2. Why is sustainable packaging important?
   By using recyclable materials, we reduce waste and contribute to a circular economy, ensuring our packaging has a second life instead of ending up in landfills.

Shipping & Carbon Reduction

1. How do you reduce carbon emissions in shipping?
   We collaborate with leading shipping partners and use Sustainable Aviation Fuel (SAF) where applicable to reduce our carbon footprint.
2. What is Sustainable Aviation Fuel (SAF)?
   SAF is an alternative fuel that reduces greenhouse gas emissions compared to traditional jet fuel. It helps us make shipping more sustainable while ensuring timely deliveries.
3. Why does eco-conscious shipping matter?
   Every step towards sustainability, including greener shipping options, helps create a cleaner future for our planet. By choosing responsible partners and methods, we support eco-conscious customer choices.

Sustainable Production & Artisan Support

1. How does Angad Creations practice sustainable production?
   We focus on:
   - Encouraging slow fashion by creating high-quality, timeless pieces that reduce waste.
   - Partnering with skilled artisans to preserve traditional craftsmanship while ensuring fair wages and ethical working conditions.
2. How do you support artisans?
   - We work directly with artisans across India, providing fair wages and a sustainable livelihood.
   - We promote handmade and small-batch production, reducing the carbon footprint compared to mass production.

1. What is the difference between pure raw silk and art raw silk?
   Pure raw silk is a natural textile derived from the innermost layer of the silkworm cocoon, giving it a distinctive texture and luxurious feel. It has a slightly nubby, uneven surface, making it unique. Art raw silk, on the other hand, is a synthetic fabric designed to mimic pure raw silk while offering durability and affordability.
2. Can art raw silk be worn year-round?
   Yes, art raw silk is a versatile fabric suitable for all seasons. It offers durability and a close resemblance to pure raw silk while being easier to maintain.
3. Is pure raw silk suitable for all seasons?
   Yes, pure raw silk is breathable and comfortable in both warm and cool weather. However, it has a slightly textured feel, which some may find more suitable for transitional or cooler months rather than peak summer.
4. Which fabric is best for winter wear?
   Pure wool is the best choice for winter as it offers excellent insulation while remaining breathable. Fine velvet and silk velvet also provide gentle warmth and luxurious texture, making them great for cold-weather outfits.
5. How do I choose between fine velvet and silk velvet?
   Fine velvet is a synthetic alternative that offers durability and affordability while still providing a soft and plush feel. Silk velvet, on the other hand, is made from natural silk fibers, offering extreme softness, luxury, and a glossy sheen. If you seek a rich, elegant look with superior texture, silk velvet is the ideal choice.
6. Does fine velvet have the same sheen as silk velvet?
   No, silk velvet has a higher natural sheen due to its silk content, giving it an iridescent quality. Fine velvet has a more subdued sheen but still retains a luxurious appearance.